Pricing
Simple, honest pricing. Nothing charged until you say so.
Every plan starts the same way: a free diagnosis over live chat and a clear quote you confirm before anything is charged. If we can’t help, you don’t pay.
Three plans
Pay for a fix, not for a phone queue
Fix one problem today, or keep every account in the house covered for less than a takeaway coffee a week. Prices are in USD.
One problem, fixed today
One-Time Fix
A single issue, handled start to finish in one live session with a specialist.
- One issue, up to 60 minutes of live help
- Live chat with a specialist, 24/7
- Consent-based screen sharing if it helps
- Resolved or refunded within 7 days
- Priority queue
- Monthly security check
No charge if we can’t help after diagnosis.
Families & shared accounts
Home Care
Ongoing cover for your accounts and the ones you look after for family.
- Unlimited live chat, as often as you need
- Up to 3 email accounts covered
- Priority queue — skip ahead of the line
- Monthly security check on every account
- Cancel anytime, in one click
- 30-day money-back on your first payment
Billed monthly. No contract, no setup fee.
Teams & custom domains
Business
A dedicated specialist for your company mail, from setup to day-to-day admin.
- Up to 25 mailboxes on your domain
- Dedicated specialist who knows your setup
- Setup, migration & admin help
- 15-minute response SLA, 24/7
- Cancel anytime, in one click
- 30-day money-back on your first payment
Volume pricing for more than 25 mailboxes.
Resolved or refunded — every plan is backed by our refund policy. Diagnosis is always free, and we never ask for your password or 2-step verification codes.
Side by side
Compare the plans
Same specialists, same no-password promise on every plan. The difference is how much support you want on tap, and how fast.
| What you get | One-Time Fix$49 one time | Home Care$19 / month | Business$99 / month |
|---|---|---|---|
| Support | |||
| Live chat with a specialist | One session, up to 60 min | Unlimited | Unlimited |
| Email support replies usually within the hour | Included | Included | Included |
| Priority queue | Not included | Included | Included |
| Response time | ~1 min average | ~1 min average, priority | 15-minute SLA |
| Dedicated specialist | Not included | Not included | Included |
| Coverage | |||
| Accounts covered | 1 account, 1 issue | Up to 3 accounts | Up to 25 mailboxes |
| Monthly security check recovery options, 2-step verification, sign-in activity | Not included | Included | Included |
| Setup, migration & admin help custom domains, DNS/SPF/DKIM guidance, mailbox moves | Not included | Device setup & sync | Full, for your whole domain |
| Billing & refunds | |||
| Money-back window | Resolved or refunded within 7 days | 30 days on the first payment | 30 days on the first payment |
| Billing | Once, after your quote is confirmed | Monthly · cancel anytime | Monthly · cancel anytime |
Not sure which plan fits? Start a chat — the diagnosis is free either way, and a specialist will tell you honestly whether a one-time fix is all you need.
How billing works
You see the price before we see a card
No surprise charges, no “technician fees” that appear at the end. Here is exactly what happens, in order.
Free diagnosis
Start a chat and describe the problem. A specialist asks a few plain questions to find the cause — no card, no password, no commitment.
Clear quote, your call
We tell you which plan fits and what it costs. Nothing goes ahead until you confirm in writing, right there in the chat.
Pay by card, securely
You enter your card on a secure page run by our payment processor. We never see or store your full card number.
Fixed — or refunded
A One-Time Fix is resolved or refunded within 7 days. Subscriptions carry a 30-day money-back window and cancel in one click.
No auto-charges without consent
A One-Time Fix is billed once. Subscriptions renew monthly only because you chose a plan that does, and you can cancel before any renewal.
Secure payment processor
Card details go straight to a PCI-compliant processor, never to a chat window. Receipts arrive by email within minutes.
Refunds in 5–10 business days
Approved refunds go back to your original payment method. Email billing@emailhelp.us with your order number and we take it from there.
Pricing questions
The fine print, in plain English
Only after the free diagnosis, and only once you have confirmed the quote in the chat. For a One-Time Fix that is a single $49 charge. For Home Care ($19) and Business ($99) the first monthly payment is taken when you confirm, and renewals happen on the same date each month until you cancel. We never charge a card without your say-so.
A One-Time Fix is resolved or refunded: if the issue isn’t resolved within 7 days of purchase you get a full refund, and if after diagnosis we believe we can’t help there is no charge at all. Subscriptions come with a 30-day money-back window on the first payment. Refunds return to your original payment method within 5–10 business days — the details are in our refund policy.
Yes — there is no contract. Cancel any time from a chat or by emailing billing@emailhelp.us, and you keep full access until the end of the period you have already paid for. Within the first 30 days you can also ask for your first payment back. After 30 days we don’t prorate partial months, but you will never be billed again once you cancel.
One issue means one problem as you describe it — “I can’t sign in”, “my mail isn’t sending”, “I think my account was hacked” — including the follow-up steps needed to make that fix stick, such as updating recovery options. Most fixes take well under an hour. If yours runs long because the problem is more tangled than expected, we finish the job; we don’t start the clock again or add fees. If it turns out to be several separate problems, we tell you before doing anything more and let you decide.
No setup charges, no per-minute fees and no “premium support” upsell. The price you confirm in the chat is the price you pay, in US dollars. Where sales tax legally applies to your location it is shown on the payment page before you enter a card, never added afterwards. Business customers who need more than 25 mailboxes get a written volume quote first.
Ready when you are
Start with the free diagnosis. Decide after.
Tell a specialist what’s going wrong. You’ll get a clear answer and a clear price — and you only pay if you choose to go ahead.
Free diagnosis · No password ever requested · Resolved or refunded